Pang K.Jul 275 minMastering Shift Bidding: Strategies for Fair and Efficient Scheduling in Genesys Cloud
Pang K.Jul 125 minBuilding a Positive Culture: The Role of WFM in Employee Engagement for the Digital Age
Pang K.Jul 15 minMaximizing the potential of WFM in the Gig Economy: Achieving the perfect balance between Flexibility and Stability through Case Studies.
Pang K.May 314 minUnderstanding Agent Queues and Skills: A Guide to Efficient Contact Center Operations
Pang K.May 285 minAI-Driven Performance Management: Improving Efficiency and Productivity in Workforce Management
Pang K.May 274 minPredictive Analytics in Workforce Management: The Role of AI in Anticipating Staffing Needs
Pang K.Apr 186 minThe Digital Canvases of Refik Anadol: Exploring the Intersection of Art and Artificial Intelligence